How do I upgrade or downgrade my service?

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To upgrade, go to our VoIP services pages and click on the package you wish to upgrade to. Follow the instructions given on the 'Sign up now' section of the page.

To downgrade a Prepay Silver or higher subscription you would need to send an email to with your VoIP ID stating which subscriptions you want to change. Business customers should contact their account manager. Please note that we require 30 days’ notice when cancelling a subscription.

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.