How to configure call redirection for a specific period of time

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For a specific period of time, a user can configure the VoIPOffice to redirect the calls to a different destination. Operation Times is the feature available to achieve it and it can be configured on DIDs, Queues and IVRs. In this case, we will show how to configure the Operation Times for DIDs. It is the same principle for Queues and IVRs.

Prerequisites

To complete this task you will need to know the following:

  • The administration email address
  • The login password
  • The IP address of your VoIPOffice

Log on to your VoIPOffice

If you are unsure how to access your VoIPOffice server then please review this article.

Configure the Operation Times for a DID

Once logged on to your VoIPOffice, follow these steps to configure the Operation Times on a DID.

  1. Click on "DID" in the navigation menu on the left hand side.
  2. Click on the edit button beside the DID you wish to update.
  3. The DID: Edit page opens. Click on the Advanced Options link.
  4. Click on the Operation times button.
  5. A new window will open. Click on "On" to enable the Operation Times.
  6. You can set Operation times by configuring Custom Destinations, Open Days or Closed Dates. If none of those three are configured and Operation Times is enabled, the call will go to the default destination and the greeting can also be enabled. The default destination can be an Extension, a Voicemail, a Queue, a Ring Group.
  •   Custom Destinations: Redirects all calls received during set hours and date to VoIPOffice extension provided. Click on the green plus to add a custom destination. In this example, from Monday to Friday, from 9 am to 5 pm, the call will normally go to the original destination, but outside those days and hours, the call will go to extension 102. Multiples Custom Destinations can be added or removed, they can also be temporarily disabled by clicking the case "O".
  •   Open Days: Sets the working hours during which the DID is normally configured to go to the default destination. If any call is received during the hours not set here, the call is redirected to the "Default Destination" in case there is no Custom Destinations set.In this example, the working hours are Monday to Friday, from 9 am to 6 pm. Outside those working hours, the calls will go to the Default Destination if there is no Custom Destination set.
  • Closed Dates: Sets the specific date when all calls are redirected to the Default Destination. If the "Destination" field in the Closed dates is set, call will not go to the Default Destination.In this example, the Destination field is set to 4002 and the closed date is the 31/12/2004. 

 

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.