How to configure Counterpath X-Lite for use with a VoIPtalk trunk

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Please note that an alternative version of this document is available for configuring X-lite with our VoIPOffice solution.


Before you begin there are some pieces of information that you will require:

  • Your SIP ID (sometimes called VoIPtalk ID or trunk ID)
  • The password that is associated with that SIP ID

Your password can be found via the VoIPtalk portal.

Counterpath X-Lite should already be installed on the computer. You can download it from

Configuring the softphone

  1. If not already running, double-click the x-lite icon to launch the application
  2. On the application's menu, click on Softphone then Account Settings.
  3. Enter the Account details as follows:

    Account Name - This can be any value that describes the connection
    User ID - This should be your SIP ID
    Domain - Enter '' (without the quotes) here
    Password - Enter the password associated with your SIP ID
    Display name - This can be anything but typically enter the SIP ID again
    Authorization name - This must be your SIP ID
    Register with domain and receive calls - Ensure this is selected
    Proxy Address - Enter '' (without the quotes) here

  4. Click OK to save the settings

Testing the service

To test that the softphone can make a call, use the keypad to dial '902' then press the green phone icon to initiate the call. You should hear a congratulations message. 

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.