How do I return a product?

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If the product is faulty you are entitled to a refund or replacement. Just contact our Technical Support team with the device MAC address and the original order number to register the fault, and you will be sent an RMA number and instructions on how to return the product. Please note the warranty on all products is 1 year from the date of purchase. If the product is not faulty, but you still wish to return it, you may be eligible for a refund or replacement if the product is returned in its original packaging within 7 days of receipt under our 'no-quibbles' policy. Please read our Returns Policy for more information.

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.