My phone number is not working, why?

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There could be several reasons for this.

1. If you have issues with inbound calls, it could be that you have not configured your phone properly. See our How To guides for instructions on how to configure a SIP Device. 

2. If you are diverting your number to another number, it could be that you haven't included the country code or you do not have sufficient credit to support the divert.

3. If your subscription is for a geographic number, it could be possible that your subscription has been cancelled.

4. If you have routed the number to an external destination like your PBX or another provider, please check your details and ensure that your SIP provider is not blocking traffic.

5. Loss of Internet connectivity, check with your ISP.

If you have checked all of the above and the issue persists, contact our support team.

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.