How to block or unblock a card ID in the Wholesale portal

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In some circumstances the customer account can be blocked to stop using the service. For Eg. When a fraudulent calls happening in the account or customer temporarily prefer to stop the service or billing dispute.


- Your whole master user/standard user log in details

- Account number of your customer

To block or unblock:

1. Login to your wholesale account.

2. Click on Accounts tab at the top. The search using a wildcard character will list all your customer accounts. Alternatively, you can search using the account number is the 'Query' field.

3. Click on 'View/Edit' against the customer account. On the left hand side tabs, click on 'Block', you will notice the tab changing the label to Unblock. The unblock tab can be clicked to unblock the service.

4. Please test service by making an inbound/outbound call. You should get a message that 'your account is blocked'.

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.