How do I manage the voicemail box using the SIP client or an external number?

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From a SIP Phone: Dial 9200 to access your Mailbox. You will be prompted for your password. The password you enter is your Voicemail PIN. (Make sure the Voicemail PIN you enter is numeric). Press "#" to confirm. In some cases you may be prompted for your Account ID first.

From a PSTN phone: You can access your Voice Mailbox by dialing 0845 004 9200 or +44(0)20 7043 9200. In this case the system will prompt for the User ID (Account ID) and Password (Voicemail PIN). Press "#" after entering each value to confirm.

How do I change my greeting?

To change your greeting, access your mailbox and then press 0 to access your mailbox options. You will then have the following options:

Press 1 to record your unavailable message

Press 2 to record your busy message

Press 3 to record your name

Press 4 to record your temporary greeting

Please note that voicemails older than 14 days will be automatically deleted.

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.