This guide will show you how to setup Call Monitoring in VoIPOffice.
- Click Extensions
- Click Edit on the extension which you want to setup Call Monitoring for
- Click Enhanced Services
- Enable Call Monitoring
- Click Save
- For Call Monitoring Click Edit
- Click Add Extension
- For Extension type: ALL
To monitor specific extensions, enter one extension, and repeat the process for each extension that you want to monitor.
For Quiet Mode select: Yes
For Permission select: Access Granted
For Monitor Options select: All (Dynamic Mode)
Click Save Changes
How to Use Call Monitoring
You can dial *199 Extension to monitor an extension.
For example to Monitor Extension 1003, you would dial *1991003.
Press 4 to Listen, 5 to Whisper and 6 to Barge. Default Mode is Listen.
Listen is when you can hear the caller and the agent but they can't hear you.
Whisper is when the agent can hear you but the caller can't.
Barge is when the agent and the caller can hear you.