How to Setup Call Monitoring in VoIPOffice

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This guide will show you how to setup Call Monitoring in VoIPOffice.

  1. Click Extensions
  2. Click Edit on the extension which you want to setup Call Monitoring for
  3. Click Enhanced Services
  4. Enable Call Monitoring
  5. Click Save
  6. For Call Monitoring Click Edit

  7. Click Add Extension

  8. For Extension type: ALL
    To monitor specific extensions, enter one extension, and repeat the process for each extension that you want to monitor.

    For Quiet Mode select: Yes

    For Permission select: Access Granted

    For Monitor Options select: All (Dynamic Mode)

    Click Save Changes

How to Use Call Monitoring

You can dial *199 Extension to monitor an extension.
For example to Monitor Extension 1003, you would dial *1991003.
Press 4 to Listen, 5 to Whisper and 6 to Barge. Default Mode is Listen.

Listen is when you can hear the caller and the agent but they can't hear you.

Whisper is when the agent can hear you but the caller can't.

Barge is when the agent and the caller can hear you.

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.