How to forward incoming calls using Advanced Divert.

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You can divert incoming calls 3 different ways. Divert, Advanced Divert and the Scheduled Dial Plan. The Dial plan has been covered in another guide, but here we will look at Advanced Divert.

What's the Difference?

Quite Simply, Divert is when the number permanently forwards calls to an external number, regardless of the account status. Advanced Divert is more like a Scaled-down version of the Dial plan, but you will not be able to customize options such as the times or days.

The Advanced Divert option can be found in your account. Once you have logged in, select your incoming number and from the "Configuration option" menu select "Advanced Divert"


Lets take a closer look at the Advanced Divert screen.


above are the icons in closer detail.


You can see the options clearly marked. You will not be able to change the time slots, but the times are approximately;

Peak: 08:00-18:00 Monday to Friday

Off Peak: 18:00 - 08:00 Monday to Friday

Weekends: 00:00-23:59

Enter the number you wish to forward calls to in the "phone number" Field, remembering to include the international code, even if it is a UK number. Then click the "Active" icon

Then select when you would like the Divert to switch on; always, or only when you are unavailable. You cannot select offline or no answer, but "Unavailable" should also cover these options.

If you wish to send calls to voicemail, no number will be required.

Set correctly, the Advanced divert should now look something like this:

You will see that the country called and the price of the call will also appear. You may also notice the number routing change. Please be aware of this if you are using a particular routing for IAX/PBX devices.

To disable the divert, click the Disabled Icon.

Make sure you click the Save Changes button at the bottom of the page to confirm your changes.

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.