This guide will show you how to install and setup VoIPOffice Communicator for PC. We will assume that you know nothing about VoIPOffice or Communicator. VoIPOffice is the cloud phone system which your phones connect to. Communicator is the software phone (softphone) which connects to an extension on your VoIPOffice. It is important that you don’t get your VoIPOffice login details mixed up with your extension details.
The first thing we need to do is download Communicator. Click “Download” below.
Save the file to your computer. Once downloaded then open the file to start the installation.
You may be asked if you’re sure you want to run the file, if that happens then click “Run”.
When the file is running then the installation has started, click “Next” to continue.
Read the license agreements carefully, click “I agree to the terms of this license agreement” and then click “Next”.
Ensure you have enough free storage space on your computer and click “Next”.
Choose who shortcuts should be available to and click “Next”.
If you’re using Polycom phones tick “Install WinPcap”. If you’re not using Polycom phones then leave the “Install WinPcap” option un-ticked and then click “Next”.
The installer has all the information it needs now so click “Next”.
The application now installs to your computer so wait for it to finish.
When the installation has finished click “Finish”.
Congratulations VoIPOffice Communicator is now installed.
Now it’s time to configure our new software phone with VoIPOffice. In order to do this, we’ll need to login to our VoIPOffice and get our extension details. Remember VoIPOffice is the cloud phone system we’re connecting our phone to, so don’t configure Communicator with the VoIPOffice login details. Communicator may have started itself after installation, don’t use it yet, let’s just go straight to our browser and login to VoIPOffice.
Enter your VoIPOffice IP address into your web browser e.g. 18.104.22.168
Please enter your own VoIPOffice IP or domain and not the example stated above.
You may get a warning, don’t worry about that, just click continue/proceed anyway and if possible add the website as an exception so you don’t get warned in future.
Login to your VoIPOffice using the email address and password you’ve been provided.
When you’re logged in you’ll see your extensions page. Choose the extension which you want to use with the Communicator software phone you’ve just installed. For example here we could choose Extension 11, 12 or 13.
When you’ve chosen an extension click the edit button.
Here we’re going to edit Extension 11. Now we can see all the detail we need to configure Communicator.
There are 3 details we need.
- VoIPOffice IP Address: 240.58.250
- Extension Number: 1011
- Extension Password: A9ppSQaAFKJ!H66!
Note: Do not use the details above, they only existed while this guide was made.
If you’re configuring communicator on multiple machines, just repeat the process per installation of Communicator. In summary:
Login to VoIPOffice, get the extension details, and configure communicator.
Read on to learn how to configure Communicator.
If you closed Communicator, open it up again and click “Create Profile”. Otherwise you should already see the Profile Wizard which will guide you through configuration.
When you see Welcome to profile wizard click “Next”.
Enter your extension number as the Profile name.
When asked if you want to create a profile using configuration file leave the box unticked.
For “Server” enter your VoIPOffice IP Address. For “Extension” enter your extension number. For “Secret” enter your extension password. For “SIP Proxy” leave blank.
If you’re using Communicator by itself choose “VoIPOffice Communicator softphone account” which is the default option. If you’re using the Communicator software phone with a hardware phone at the same time then choose “Desk phone account”.
Review your settings are correct.
Congratulations you’ve now configured Communicator and you’re ready to Log In.
Click “Log In”.
You’ll see a “Connecting, please wait…” message for a moment.
Now you’re online!