How to Install and Setup VoIPOffice Communicator for Mac (Software Release 3.8.10)

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This guide will show you how to install and setup VoIPOffice Communicator for Mac. We will assume that you know nothing about VoIPOffice or Communicator. VoIPOffice is the cloud phone system which your phones connect to. Communicator is the software phone (softphone) which connects to an extension on your VoIPOffice. It is important that you don’t get your VoIPOffice login details mixed up with your extension details.

The first thing we need to do is download Communicator. Click “Download” below.

Save the file to your computer. Once downloaded then you will need to open the file to start the installation. The file can be found in your “Downloads” folder, click “Open in Finder”.

Open the VoIPOffice Communicator file. When you open this “.dmg” file then you could be warned that the app is from an unidentified developer, you can run the file anyway by clicking “Apple menu”, then “System Preferences”, then “Security & Privacy”, then in the “General” tab under “Allow applications downloaded from” choose “Anywhere”. You can change this setting back when the install is finished.

Drag and drop the purple “VoIPOffice Communicator” icon into the “Drag to here” folder. This moves Communicator into your Applications folder.


Congratulations VoIPOffice Communicator is now installed on your Mac.

Now it’s time to configure our new software phone with VoIPOffice. In order to do this, we’ll need to login to our VoIPOffice and get our extension details. Remember VoIPOffice is the cloud phone system we’re connecting our phone to, so don’t configure Communicator with the VoIPOffice login details. Communicator may have started itself after installation, don’t use it yet, let’s just go straight to our browser and login to VoIPOffice.

Enter your VoIPOffice IP address into your web browser e.g.

You may get a warning, don’t worry about that, just click continue/proceed anyway and if possible add the website as an exception so you don’t get warned in future.

Login to your VoIPOffice using the email address and password you’ve been provided.

When you’re logged in you’ll see your extensions page. Choose the extension which you want to use with the Communicator software phone you’ve just installed. For example here we could choose Extension 11, 12 or 13.

When you’ve chosen an extension click the edit button.


Here we’re going to edit Extension 11. Now we can see all the detail we need to configure Communicator.

There are 3 details we need.

  • VoIPOffice IP Address: 240.58.250
  • Extension Number: 1011
  • Extension Password: A9ppSQaAFKJ!H66!


Note: Do not use the details above, they only existed while this guide was made.


If you’re configuring communicator on multiple machines, just repeat the process per installation of Communicator. In summary:

Login to VoIPOffice, get the extension details, and configure communicator.

Read on to learn how to configure Communicator.



Go to your “Applications” folder and open the “VoIPOfficeCommunicator” file.

When you open Communicator for the very first time, you’ll get a warning that the application was downloaded from the internet. Don’t worry about this warning. Just click “Open” to continue. You won’t get this warning again unless you re-install the application.

Read the license agreement carefully.

After reading the agreement carefully then click “I accept” to continue.

Now you’ll be greeted with the profile wizard so just click “Continue”.

Select the edition which you have agreed to use. For example “Business”.

Click “Continue”.

Select your web browser, for example “Safari”.

Click “Continue”.

Enter your extension number as the Profile name.

Click “Continue”.


When asked if you want to create a profile using configuration file tick the box if you have received a configuration file, otherwise leave this option un-ticked.

Click “Continue”.

For “Server” enter your VoIPOffice IP Address. For “Extension” enter your extension number. For “Secret” enter your extension password. For “SIP Proxy” leave blank.

Click “Continue”.

If you’re using Communicator by itself choose “VoIPOffice Communicator softphone account” which is the default option. If you’re using the Communicator software phone with a hardware phone at the same time then choose “Desk phone account”.

Click “Continue”.

Review your settings are correct.

Click “Done”.

Congratulations you’ve now configured Communicator and you’re ready to Log In.



You may get a warning that Communicator wants to access contacts, click “OK”.

Notice that Communicator is in your Dock. Click the icon to open the application.

You may wish to keep Communicator in your dock from the options menu. If you wish, you may also choose to “Open at Login” if you want the application to start with your Mac.


Click “Log In”.

You’ll see a “Connecting to the Chat server…” message for a moment.

Now you’re online!

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This article is intended as a guide only and should be used in conjunction with any manufacturer or developer instructions available. The information in this article was correct at the time that the article was last updated. Differing product versions may cause variations to the instructions given and may also have an impact on any visual aid provided. Telappliant reserve the right to make any modifications without prior notification.